FAQS

If you have questions, we have answers.

  • No, this service is 100% anonymous and confidential.

  • All Dallas County residents.

  • No, just call 214-590-4000 to talk to a support staff. If you choose to provide your phone number, you can receive a text with resources.

  • No, it’s free. Standard call/text rates may apply.

  • Bilingual support staff are available.

  • There’s no commitment; it’s your choice. The hotline will still be here to provide support and assistance whenever you're ready.

  • No, the hotline team will provide support, information, and resources without pressuring you into any specific course of action.

  • You can provide the substance user with resource information or our phone number 214-590-4000.

  • We’ll provide medication suggestions and resource options for your patient.

  • We can provide referrals for low or no cost services if you’re not covered. 

  • Even with the best intentions, overdoses can happen unexpectedly. Calling the hotline can provide you with guidance and resources that can help reduce your risk and ensure you're prepared if an emergency does arise.

  • The hotline is available every day from 7 a.m.–11 p.m.